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Support Ticket

Frequently Ask Questions. 2

Frequently asked support questions.

Log in to your MorexWeb Tech account, go to the “Support” section, and fill out the ticket form. Our team will respond within 24 hours.

Refunds are available within 14 days if services are not fully delivered. Contact support with your order details to request a refund.

Resolution times range from 1-5 business days, depending on the complexity of the issue.

Modifications can be made within 24 hours of placing your order. For further assistance, reach out to our support team.

After submitting a support ticket, you will receive a confirmation email containing a unique tracking link. By clicking on this link, you can monitor the real-time status of your ticket, including updates from our support team. Additionally, you can log into your MorexWeb Tech account and check the “Support” section for the latest information on all your active tickets.

If you forget your password, simply click the “Forgot Password” link on the login page. You will be prompted to enter the email address associated with your account. An email with instructions on how to reset your password will be sent to you. If you do not receive the email or encounter any issues, please contact our support team for further assistance. We recommend using a strong, unique password to protect your account.

Cancellation fees depend on the type of service and the stage of completion. For example, if work has already commenced on a project, a prorated fee may be applicable to cover the work completed. If you need to cancel a service, contact our support team as soon as possible. They will review your case and provide you with the details of any applicable fees. Our goal is to be fair and transparent, ensuring that you understand all potential costs upfront.

MorexWeb Tech accepts a variety of payment methods, including credit/debit cards, bank transfers, and online payment platforms such as PayPal. All transactions are secured using the latest encryption technologies to ensure your payment information is protected. For specific payment concerns or issues, please reach out to our billing department through the support page.
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